Terms and Conditions

Your acceptance of these terms and conditions confirms the intention of the named delegate(s) to attend this course, and that the course fee is payable to Sustainable Homes Limited by the organisation (or individual) making the course booking prior to the commencement of the course.

Payment – can be made by:

  • cheque (payable to Sustainable Homes Limited); or
  • BACS (Account No: 2378963 Sort code: 30-98-79) please ensure you quote ref: SH/training/(event date) plus your company name on all BACS payments; or
  • clicking on ‘CARD’ in the drop down box on the on-line booking form, and following the link to make a payment by credit or debit card.

Cancellation & transfer policy: Code Assessor training & exam

In the event that you need to cancel or transfer your booking, please confirm your cancellation in writing (email, letter or fax). Charges will apply as follows:

Course Cancellation - There is a cancellation charge of 50% of the booking fee if cancelled within three weeks of the course start date. This rises to 100% if cancellation is within one week of the course start date.

Course Transfer Fee - There is a course transfer fee of £100 per person if transfer is within three weeks of the course start date. This rises to £200 per person if transfer is within one week of the course start date.

Examination Day Cancellation - There is a cancellation charge of 50% of the examination fee if cancelled within three weeks of the examination day. This rises to 100% if cancellation is within one week of the examination day.

Exam Day Transfer Fee - A £100 surcharge is payable if you postpone the exam date that was set with your original course booking.

Cancellation & transfer policy: all other courses

In the event that you need to cancel or transfer your booking, please confirm your cancellation in writing (email, letter or fax). Cancellations made within 15 working days of the event date will be charged the full fee. Transferring within 10 working days of the course is a £120 charge.

Cancellation due to illness (all courses)

Should the named delegate(s) cancel on the day or not attend due to illness, Sustainable Homes Limited will require written evidence (such as a Doctor’s letter) in order to make a refund, otherwise the organisation (or individual) making the course booking is liable for any cancellation or transfer fees.

Substitute delegates

In the event that the named delegate(s) is(are) unable to attend and a substitute delegate is being sent in their place, please notify us in writing (email, letter or fax) to arrive 48 hours before the course commences. There is no admin charge associated with substituting delegates.

Change of course date

Sustainable Homes reserves the right to reschedule training courses and assessment programmes if necessary. Should we have to cancel, then an alternative date will be offered or a full refund will be made. However, Sustainable Homes will accept no responsibility for any abortive travel or accomodation costs.